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"Rozana" is a trademark company of FRESHCARTONS RETAIL AND DISTRIBUTION PRIVATE LIMITED, a company incorporated under Companies Act, 2013 with its corporate office at 14 Community Center, East of Kailash, Near National Heart Institute, New Delhi - 110065 in the course of its business. The domain name www.rozana.in is owned by the Company.
What Information is or may be collected from you and How it is used?
As part of the registration process of the Site, Rozana may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
We may automatically track certain information about you based upon your behaviour only on the website or associated with it. This is done for giving a better user experience and better our procurement and product portfolio. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis and not on an individual basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website. We may also share your buying patterns without divulging personal identities with affiliates/partner organizations and to the best of our knowledge and representations are given to us by these partners, this information is not stored by them.
This is only done to provide a better experience and service to our consumers, kindly note this data is not monetised or sold to unrelated third party organizations.
We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
To enable the provision of services opted for by you;
To communicate necessary account and product/service related information from time to time;
To allow you to receive quality customer care services;
To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
To comply with applicable laws, rules and regulations; and
To provide you with information and offers on products and services, updates, promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.
Where any service requested by you involves a partner/affiliated third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such a third party.
We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
Contacts Permissions: If you allow Rozana to access your contacts (including contact number, email id etc.), it enables Rozana to subscribe you and your contacts to Rozana promotional emails, messages, ongoing offers etc., and through this permission, you and your contacts will be able to access a variety of social features such as inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations of items you placed. This information will be synced from your phone and stored on our servers.
Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over a secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use. The Company will not use your financial information for any purpose other than to complete a transaction with you.
The company use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. The company offers certain features that are only available through the use of a “cookie”.
If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.
The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.
The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.
Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to email@example.com for necessary action.
How do we protect your information?
To protect against the loss, misuse, unauthorised access, damage and alteration of the information under its control, Rozana has in place appropriate and reasonable security measures and safeguards, in compliance with applicable laws. For example, Rozana servers are accessible only to authorised personnel and your information is shared with the authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although Rozana will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Site, you agree that Rozana will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. By using this Site or providing information, you agree (i) that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site; and (ii) that we can take adequate physical, managerial, and technical safeguards to preserve the integrity and security of your data till the time you use the Site or the services provided by the Site (directly or indirectly).
To the extent possible, we provide you with the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application, and opt-out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
How can you correct inaccuracies in the information?
To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details or loss of access to the website, you can send an email to: firstname.lastname@example.org
Impacts due to Changes in Rozana's Business.
If Rozana engages in a sale of some or all of Rozana's assets or stock, merger, acquisition, dissolution, bankruptcy, reorganization, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred as part of the transaction thereof, subject to standard confidentiality practices and in accordance with the Indian laws.
The Company reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.
Name: FRESHCARTONS RETAIL AND DISTRIBUTION PRIVATE LIMITED
Office Address: 14 Community Center, East of Kailash, Near National Heart Institute, New Delhi - 110065
Email address: email@example.com