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  1. Terms and Conditions


  1. FRESHCARTONS RETAIL AND DISTRIBUTION PRIVATE LIMITED is the licensed owner of the brand/the company rozana.in and the website rozana.in (‘The Site’). As a visitor to the Site, Customer you are advised to read the Terms & Conditions carefully. By accessing the services provided by the Site you agree to the terms provided in this Terms & Conditions document.


  1. Personal Information


  1. As part of the registration process on the Site, the company may collect the following personally identifiable information about you: Name including first and last name, email address, contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.


  1. Eligibility


  1. Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material(s) which is for adult consumption and the sale of which to minors is prohibited.


  1. The Marketplace is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Marketplace to purchase products from third-party sellers, who have been granted access to the Marketplace to display and offer their products for sale through the Marketplace.


  1. The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Marketplace, if: (i) it is discovered or brought to notice that you do not conform to the eligibility criteria, or (ii) the Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria are not met/is violated by a user, or (iii) may breach the terms of this User Agreement.



  1. License & Site access


  1. The company grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express wrote consent of the Company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express wrote consent of the company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of the Company and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site’s or the Company’s name trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company. 


  1. You shall not attempt to gain unauthorized access to any portion or feature of the Marketplace, or any other systems or networks connected to the Marketplace or to any server, computer, network, or to any of the services offered on or through the Marketplace, by hacking, ‘password mining’ or any other illegitimate means.


  1. Account & Registration Obligations


  1. All shoppers have to register and login in to place orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt-out either by unsubscribing in "My Account" or by contacting customer service.


  1. Pricing


  1. All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis, some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.


  1. Cancellation by Site / Customer


  1. You as a customer can cancel your order anytime before the order is out for delivery by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.


  1. Return & Refunds


  1. Our return policy entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product for all fresh fruits, vegetables and dairy products. For any other items, the return policy will be valid for 24 hrs from the time of delivery. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account within 7 working days for all online payments / COD.


  1.  Order and Delivery


  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by the Company for re-delivery shall be claimed from you.


  1. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.


  1. You will provide authentic and true information in all instances where such information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and/or other affiliated websites without prrio r intimation whatsoever.

  1. You authorise rozana.in to contact you for any transactional purposes related to your order/account.

  2. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.


  1. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

  1. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.


  1. Transactional SMS are messages used for sending order and booking alerts, and informational messages to registered customers. These messages are not for marketing purposes. They're sent to all the recipients regardless of their DND status 24/7 without any time restriction to keep them updated on the status of the Order. 



  1. You may not use the Site for any of the following purposes:


  1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.


  1. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

  1. Gaining unauthorized access to other computer systems.

  1. Interfering with any other person's use or enjoyment of the Site

  1. Breaching any applicable laws;

  1. Interfering or disrupting networks or websites connected to the Site. 

  1. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.


  1. Colours


  1. Every effort is made to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

  2. All pictures are for illustrative purposes only, actual product may vary from the pictures presented on the website.


  1. Modification of Terms & Conditions of Service


  1. The Company may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.


  1. Governing Law and Jurisdiction


  1. This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at New Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement. 


  1. Reviews, Feedback, Submissions


  1. All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. The Company is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights (s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". Please note all reviews submitted by customers are subject to checks and moderation by our content Team. The Company reserves the rights to moderate as well as publish/not publish the reviews. The Company reserves the right to solicit or withhold reviews and ratings with no liability. The Company reserves the right to accept, reject, moderate, monitor & edit or remove any comment. You grant the Company the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make, and you agree to indemnify the Company and its affiliates for all claims resulting from any Comments you submit. The Company and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


  1. Copyright & Trademark


  1. The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon any license under the Company's name or any third party's intellectual property rights. All rights, including copyright, in this website, are owned by or licensed to the Company. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the Company. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of the Company, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply the Company endorsement, sponsorship or recommendation of the third party, information, product or service. The Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of the Company or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by the Company, one of its affiliates or by third parties who have licensed their materials to the Company and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of the Company and is also protected by Indian and international copyright laws.


  1. Objectionable Material


  1. You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.


  1. Order Limit and Minimum Order Value


  1. Customers are eligible to place 4 live orders.

  2. A customer cannot place his 5th order if his 4 orders are still live.

  3. Live order refers to all those orders which are not delivered.

  4. Orders may be split into two separate orders, depending upon the merchants.



   18. Shipment Process with Delivery Timeline


We strive to deliver every item you have ordered from us and if we fail to do so, what you receive is what you pay for. In case of prepaid orders, we will credit your Rozana wallet with 100% of the value paid by you for the undelivered products immediately.

For Cash on Delivery orders, you pay only for the product you have received.

Once the order is placed by you, we endeavour to deliver the order within 24 hours of the order being placed by you. 



Fruit & Vegetable Dispatch Process


Scenario 1:

If any vegetable and fruit order is assigned to us at 5 am in the morning, then we will deliver that order at 8 am on the same day.


Scenario 2 :

If any vegetable & fruit order is assigned to us at 6 am in the morning then we will deliver that order at 8 o'clock the next day.


Scenario 3 :

If there is an exceptional case then we will deliver after taking approval from the relevant team.


Product Dispatch Process


Scenario 1 :

If any Product order is assigned to us at 7 am in the morning then we will deliver that order at 12 pm on the same day


Scenario 2 :

If any Product order is assigned to us at 12 PM in the morning then we will deliver that order at 4 pm on the same day.


Scenario 3 :

If any Product order is assigned to us at 6 PM in the evening then we will deliver that order at 9:30 PM on the same day


Scenario 4:

If any order is assigned to us after 6 pm in the evening then we will deliver that order at 12 pm the next day.


Note:- No exception will be entertained on Order Process after 6 'o'clock.